Challenge
SEO setup was a major drop-off point for GoDaddy Website + Marketing customers. Most small business owners don't know what a keyword, meta title, or search description is, let alone how to write good ones, and asking them to create that content from scratch was costing completions. User testing confirmed the friction directly. Contributors called terms like "keywords," "search title," and "search description" unclear, and several couldn't tell what the "Publish Now" button would actually do.